Monitoring your scent device

Where can I see the status of my scent device?

At a glance you can see the status of all your scent devices!

In your My Sense Device app

In the scent device overview you will see icons next to your scent devices. These icons indicate things like the fill level indicator of your scent cartridge, whether your WiFi connection is working properly and whether there are any error messages. Do you want to know more about these icons? Then you can find a detailed explanation under the support button in the app!

In your scent portal

In the ‘hub’ table on the dashboard, behind each scent device you can see how full the scent cartridge is and what the status is (offline, standby or in schedule). This way you are always up to date!

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Need help?
Are you stuck? Let one of our fragrance specialists help you.

Please send an e-mail to We will try to answer your question within 1 working day. If you need an answer immediately, please call us on +31 (0)13 460 01 12. We are happy to help you!

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