My scent portal

Mijn geurportal

What can i do with the scent portal?

The scent portal helps you to easily monitor and manage your scent devices. It gives you an overview of the status of your scent devices: How full is the cartridge? What is the intensity of the scent? On what days and between what times is this scent spread? The clear schedule function in the scent portal allows you to set this intensity and atomization interval. This way you can always give your customers a warm welcome!

How do i change the password of my scent portal?

Do you want to change the password of your scent portal? That’s possible! You can do this in the My Sense Device app. Open the app and go to your account details. Here you will find the option ‘reset password’ at the bottom. Follow the instructions to change the password of your account.

i can’t log in to the scent portal. How can I change this?

If you are unable to log in to the scent portal, please change the password of your account. Open the My Sense Device app and go to your account details. Here you will find the option ‘reset password’ at the bottom. Follow the instructions to change the password of your account.

i have lost my login details. What should i do?

It’s possible that you have forgotten your login details. In this case, go to the login screen of your scent portal. Here you can choose for ‘forgot password’. Click on it and you will receive an email with instructions on how to create a new password. This will give you control over your scent device again!

the scent portal indicates that i don’t have an internet connection. how can i fix this?

We are sorry to hear that your scent device doesn’t have a working internet connection at the moment. Fortunately, the scent is still spread thanks to our automatic backup program! However, you do want to be able to control your device again. Herefore, follow the steps below.

  1. Check if the WiFi connection of your router is still working. If not, restart your router.
  2. Unplug your scent device from the mains supply. Wait ten seconds and plug it back in. Your device will restart. This may take a few minutes.M
  3. ove your scent device closer to the WiFi router and plug it in.
  4. Try to add your device again in the My Sense Device app at the bottom of the scent device overview.

Your scent device should be reconnected to the Internet. Isn’t this the case? Please contact us via the support button in the app. We will be happy to help you!

The scent portal indicates a hardware error. How can I fix this?

We are sorry to hear that there is a hardware error. Fortunately, you can easily solve this in just two steps!

  1. Unplug your scent device from the mains supply.
  2. Wait ten seconds and plug it back in.

Your scent device will restart. This may take a few minutes. When it is on again, the hardware error should be solved. Isn’t this the case? Please contact us via the support button in the app. We will be happy to help you!

IS YOUR QUESTION NOT LISTED?

Please send an e-mail to support@sense-company.com. We will try to answer your question within 1 working day. If you need an answer immediately, please call us on +31 (0)13 460 01 12. We are happy to help you!