Track & Trace PostNL

Track & Trace PostNL

What is the delivery time after concluding a subscription?

We understand that you are curious about the delivery time of your order. Below you can see when you can start spreading unexpected smiles!

Scent Start, Plus and Pro subscription 

The standard delivery time for your new scent devices and scent cartridges is eight to ten working days (if in stock).

Scent Only and Scent & Service subscription

The standard delivery time for your new scent cartridges is five working days (if in stock).

Would you like to see the current status of your order? Then enter the code from your confirmation email in the PostNL Track & Trace.

what is the delivery period after the purchase of a scent device or scent cartridge?

We understand that you are curious about the delivery time of your order. Below you can see from when you can start spreading unexpected smiles!

Dispatch of scent devices and scent cartridges
The standard delivery time for your new scent devices and scent cartridges is five working days (if in stock). Scent cartridges are shipped in pairs. Would you like to see the current status of your order? Then enter the code from your confirmation email in the PostNL Track & Trace.

Installation of scent devices
The minimum delivery time for the installation of your new scent device is ten working days. To make an appointment for the installation, we will contact you within one working day after placing your order.

I didn’t receive a confirmation email with a Track & Trace code. What should I do?

Didn’t you receive a confirmation email after your order? Please contact us and we will send it to you!

I have lost my confirmation email with the Track & Trace code. What should I do?

Have you lost your confirmation email? That can happen. No problem! Please contact us and we will send it to you again.

Need help?
Are you stuck? Let one of our fragrance specialists help you.
IS YOUR QUESTION NOT LISTED?

Please send an e-mail to support@sense-company.com. We will try to answer your question within 1 working day. If you need an answer immediately, please call us on +31 (0)13 460 01 12. We are happy to help you!