Challenge
Hotel Valkenburg by Mercure states that by staying in one of its hotels, you can relive what an overnight stay away from home can do. It wants to surprise and inspire its guests and put a weekend away or business stay in new light. A top experience. And let scent be exactly the cherry they missed on their delicious cake.
Solution
Many hotels only provide their entrance of a scent. At Hotel Valkenburg by Mercure we installed scent devices in all common areas. When the guests walk around the hotel, they smell exactly what Hotel Valkenburg by Mercure wants to radiate. Which distinguishes it from other hotels. Optimal branding, optimal experience.
Customer experience
How do guests perceive the scent experience?
Our guests experience the scents as very pleasant. We often hear comments at reception like, "It smells amazing in here!" or "What fragrance are you using?" This is exactly the reaction we aim for when guests walk into our hotel.
What are the main benefits of the scent experience and our scent platform?
For our guests, it makes arriving at the hotel a much more pleasant experience! When they’re greeted with a welcoming scent and a friendly reception, it enhances their overall guest journey. Even in the morning at breakfast, the pleasant smell adds to their experience.
How has your experience been working with Sense Company?
It’s been great. We’ve had really good communication with Sarah!